Question 1

What is manned guarding and what does it involve?

Accepted Answer

Manned guarding involves deploying trained, SIA-licensed security officers to protect your premises, property, and people through physical presence and active security measures. Services can include static guards who remain on-site providing continuous security presence, mobile patrols visiting premises at scheduled or random intervals, reception security managing visitors and access control, gatehouse operations controlling vehicle entry and exit, and retail security preventing theft and ensuring customer safety. The exact duties are tailored to your specific requirements, premises type, and risk level. Our officers are trained to deter criminal activity through visible presence, respond to incidents quickly and professionally, monitor CCTV systems and alarm panels, manage access control and visitor registration, conduct patrols and security checks, and prepare detailed incident reports.

Question 2

What duties can your security guards perform?

Accepted Answer

Our SIA-licensed security guards can perform a comprehensive range of security duties depending on your requirements. Core duties include access control and visitor management, ensuring only authorised personnel enter your premises. Guards conduct regular patrols of internal and external areas, checking for security breaches, safety hazards, and maintenance issues. They monitor CCTV systems and respond to any suspicious activity observed. Reception and front-of-house duties include greeting visitors, managing sign-in procedures, and handling enquiries professionally. For retail environments, guards provide loss prevention through visible presence and surveillance. Additional duties can include key holding and lock/unlock services, car park management and vehicle monitoring, emergency response and evacuation coordination, and detailed incident reporting and documentation. We tailor duty assignments to match your specific operational requirements.

Question 3

What is the difference between static guards and mobile patrols?

Accepted Answer

Static guards and mobile patrols represent two different approaches to manned security, each suited to different situations and budgets. Static guards remain on-site at your premises for the duration of their shift, providing continuous security presence. This approach is ideal for high-risk sites, premises requiring constant coverage, locations with significant foot traffic, and businesses needing permanent access control. Static guarding offers immediate response capability and visible deterrence throughout operating hours. Mobile patrols involve security officers visiting your premises at scheduled or random intervals in marked vehicles. Patrol officers conduct external checks, inspect entry points, verify alarms, and report any issues. This approach is more cost-effective for lower-risk sites, provides coverage across multiple locations, creates unpredictability that deters criminals, and suits businesses requiring overnight or weekend checks. Many clients combine both services, using static guards during busy periods and mobile patrols overnight.

Question 4

What types of CCTV systems do you install in Bolton?

Accepted Answer

Murhey Group installs various CCTV technologies to suit different premises, budgets, and security requirements across Bolton and the surrounding areas. Our CCTV installation services include HD IP cameras providing high-definition digital footage with remote viewing capabilities, PTZ (pan, tilt, zoom) cameras allowing operators to track movement and zoom into areas of interest, dome cameras offering discreet surveillance with vandal-resistant housings, bullet cameras providing focused coverage of specific areas with visible deterrent effect, night vision and infrared systems ensuring clear footage in low-light conditions, and wireless camera systems for locations where cabling is impractical. We assess your premises and requirements before recommending the most appropriate system. Factors we consider include the areas requiring coverage, lighting conditions, resolution requirements, storage needs, remote access requirements, and budget constraints. All installations comply with relevant regulations and we provide guidance on data protection requirements.

Question 5

How does CCTV monitoring work and what are the benefits?

Accepted Answer

CCTV monitoring transforms passive camera systems into active security tools by having trained operators watch your camera feeds in real-time. When you subscribe to our CCTV monitoring service, your camera feeds are transmitted securely to our monitoring centre. Trained operators observe the feeds, particularly during high-risk periods such as overnight hours. When suspicious activity is detected, operators can respond immediately using audio challenge systems to warn intruders that they are being watched, contact keyholders or designated personnel to alert them, notify emergency services if criminal activity is confirmed, and document the incident with video evidence. The benefits of CCTV monitoring include active rather than passive surveillance, rapid response to incidents as they unfold, deterrent effect when intruders realise they are being watched live, detailed incident documentation for police and insurance purposes, and cost-effective alternative to full-time on-site guards. CCTV monitoring is particularly valuable for businesses wanting overnight security without the expense of static guards.

Question 6

What are K9 security services and when should I consider them?

Accepted Answer

K9 security uses specially trained security dogs working alongside qualified handlers to provide an enhanced security presence. Security dogs offer capabilities that complement and exceed traditional manned guarding in certain situations. Our K9 units are NASDU certified and comply with BS 8517-1 standards, ensuring professional, safe, and effective operations. Security dogs provide powerful visual and psychological deterrence, as most intruders will avoid premises protected by dogs. Dogs can cover large areas quickly, making them ideal for expansive sites. Their superior senses can detect intruders in challenging conditions where human guards might struggle. Consider K9 security for construction sites where valuable materials and equipment are vulnerable, large warehouse and industrial premises requiring extensive coverage, events and venues where crowd management benefits from visible security presence, high-risk situations where maximum deterrence is required, and locations with history of intrusion or criminal activity. K9 security can work alongside static guards, mobile patrols, and CCTV monitoring for comprehensive protection.

Question 7

Do you provide event security services?

Accepted Answer

Yes, Murhey Group provides professional event security services for various occasions throughout Bolton and the surrounding areas. Our event security capabilities include crowd management and access control to ensure safe entry and exit, visible security presence to deter antisocial behaviour, SIA-licensed door supervisors for venues requiring licensed personnel, K9 units for larger events requiring enhanced security, VIP protection for high-profile attendees, and emergency response planning and coordination. We support events ranging from corporate functions and private celebrations to public gatherings and entertainment events. Our approach to event security begins with a thorough assessment of your event including venue layout, expected attendance, potential risks, and specific requirements. We then develop a tailored security plan and deploy appropriately trained personnel. Contact us with details of your event and we will provide a quotation and security recommendation.

Question 8

What is keyholding and alarm response service?

Accepted Answer

Keyholding and alarm response is a combined service that provides professional management of your alarm activations. With keyholding, we securely store a set of keys to your premises. When your alarm activates, our response team attends immediately rather than you having to respond yourself. The service includes secure storage of your keys in our control facility, 24/7 response to alarm activations within our Bolton service area, thorough inspection of your premises following activations, identification and documentation of any breaches or issues, liaison with police and emergency services when required, and immediate notification to designated keyholders. Benefits include eliminating the need to respond to alarm calls yourself, often in the middle of the night, professional security assessment of each activation, faster response times from our local team, detailed reporting for insurance and operational purposes, and peace of mind knowing activations are handled properly. This service is essential for businesses wanting comprehensive protection during unmanned periods.

Question 9

Can you provide security for construction sites in Bolton?

Accepted Answer

Yes, construction site security is one of our specialist areas. Building sites face significant security challenges including valuable plant and materials, constantly changing site layouts, multiple access points, and transient workforce. We understand these challenges and provide comprehensive construction security solutions. Our construction site security services include static guards for continuous site presence during high-risk periods, mobile patrols for cost-effective overnight coverage, access control and visitor management during working hours, K9 security patrols for large or high-value sites, CCTV installation and monitoring for visual surveillance, and keyholding and alarm response for integrated protection. We work with construction companies, developers, and main contractors throughout Bolton to protect their sites from theft, vandalism, and unauthorised access. Contact us to discuss your construction security requirements and we will provide a tailored solution.

Question 10

Are your security services fully insured?

Accepted Answer

Yes, Murhey Group maintains comprehensive insurance coverage appropriate for professional security operations. Our insurance includes public liability insurance protecting against third-party claims, employers liability insurance covering our security personnel, and professional indemnity insurance for our consultancy and advice services. We can provide certificates of insurance upon request for your records, tender submissions, or contractual requirements. Appropriate insurance coverage is essential for any professional security provider and demonstrates our commitment to operating responsibly and protecting all parties involved in our services. When you engage Murhey Group, you can be confident that proper insurance protections are in place.

Question 11

Do you provide security risk assessments?

Accepted Answer

Yes, security risk assessments are available as a standalone service or as part of implementing a security solution. A professional risk assessment provides an objective evaluation of your current security posture, identifying vulnerabilities and recommending appropriate measures. Our risk assessment process includes a comprehensive survey of your premises including physical layout, access points, and vulnerable areas, analysis of your operations, valuable assets, and specific security concerns, review of existing security measures and their effectiveness, identification of threats and vulnerabilities specific to your situation, recommendations for security improvements prioritised by risk and cost-effectiveness, and a detailed written report for your records. Risk assessments are valuable when establishing new premises, reviewing existing security following changes, responding to security incidents, and meeting insurance or regulatory requirements. Contact us to arrange a security risk assessment for your Bolton premises.

Question 12

How do I choose the right security service for my business?

Accepted Answer

Choosing the right security service depends on several factors including your premises type, operating hours, valuable assets, specific risks, and budget. Here is general guidance: For continuous high-security requirements, static manned guarding provides round-the-clock presence and immediate response capability. For overnight or weekend coverage on a budget, mobile patrols offer cost-effective security checks at regular intervals. For visual surveillance and evidence gathering, CCTV installation provides recorded coverage, enhanced by monitoring for active response. For large premises or high-risk situations, K9 security offers powerful deterrence and rapid area coverage. For unmanned periods, keyholding and alarm response ensures professional handling of security alerts. Many businesses benefit from combining services, for example static guards during business hours, CCTV monitoring overnight, with keyholding for alarm response. We recommend starting with a consultation where we can assess your requirements and recommend an appropriate solution. Contact Murhey Group to discuss your security needs.

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